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Ready to Fly

Senior Rachel Ricciuti’s internship in the marketing and sales department of Water’s Edge Resort & Spa melded perfectly with lessons learned through her major in communication and her minor in hospitality and tourism.

“Every day was different,” she said. “One day we were writing meta descriptions for the website, and the next day I got to create a post for social media. My favorite part was being surrounded by several managers in the sales office. Each one oversees a different operation—corporate, social and weddings. To watch an event like a wedding or a major corporate meeting was so interesting and fun. It was a bonus of my internship placement to get to see, learn and do so much.”

When Rachel started her internship, she second-guessed herself and her abilities.

“I was worried that, despite years of education and even experience, I wouldn’t be prepared for an internship in the ‘real world.’ But Mitchell taught me to be ready. It sounds cheesy, but all of my classes really helped sculpt me to be and do the best that I could for this internship. From a marketing viewpoint I had to think critically about who we were trying to reach and how we were trying to reach them. I also had to communicate effectively with coworkers and clientele,” she said.

Her internship experience affirms the work that she will pursue after graduation.

“From working at Water’s Edge, I know that I want to work in a place with the same type of atmosphere doing the same kind of work. It is rewarding and fun!”

She chalks up her success as both a student and an intern to Mitchell’s size.

“The small community drew me to Mitchell. I knew I wasn’t going to be just another number in the student population. You truly get to spread your wings and make the most out of the four years. It’s crucial development before going into the real world, being able to build my resume and have support doing it. The opportunities are there, and I knew I had to take advantage of them.”

“Mitchell has challenged me, supported me and helped me network and gain connections. I have come out on the other side stronger from the experiences that I have had,” she added.

Stepping Forward with Confidence

Thames at Mitchell College student Grace Carey dreams of one day working in a preschool. She is enrolling as a first-year student at Mitchell College for the 2023–24 academic year and is confident that early childhood studies and a practicum at the Mitchell College Children’s Learning Center will help her reach her goal.

Her new-found confidence can be attributed to skills she is learning at Thames.

“When I began at Thames, I struggled with uncertainty. I wasn’t sure college would be right for me since academics and time management have been hard for me,” Grace said.

“But at Thames I found a program that offers academic and social supports. I am learning and working on many skills, including managing time, balancing academic and school life with social life, navigating a college campus and finding the resources I need. It’s been challenging, but I’ve overcome the challenges by self-advocating, using my schedule and map of the campus and just giving myself time to adjust.”

Grace said that she has been “pleasantly surprised” by the level of social-emotional support at Thames and the friendliness of the community. Both helped her gain more confidence in her ability to be a college student and an adult.

“My ability to balance my work and social life has become stronger. I feel more confident in making a homework plan for myself and knowing what time I need for working. The extra support that Thames offers has also helped increase my enjoyment of the classes,” she said.

Managing her time well has made it easy to take part in many of the social activities available to Thames students—both within the Thames program and the wider Mitchell College community.

“The Paint and Sip nights, Play-Doh Night, Open Mic nights and Bingo nights are all campus-wide social events that I have had a lot of fun at. I have also really enjoyed the Thames-specific social events, like our Sunshine Club ice cream party, a trip to Providence and card and games nights!”

Grace is grateful for her time at Thames and looks forward to what comes next.

“At Thames I am part of the Mitchell College community, but I get to take my transition from high school to college more slowly with extra support. The program is my steppingstone to becoming a successful Mitchell College freshman and college student,” she said.

Disney Internship a Dream Come True

Zhane Adams is spending the spring semester of her junior year living a lifelong dream. She is participating in the Disney College Program, working at Disney’s Wilderness Lodge at Walt Disney World in Lake Buena Vista, Fla.

“I have always loved Disney, from the movies to the music and, of course, the parks, so I had a dream to be a Disney cast member for a long time. It was the reason I applied to Mitchell College in the first place. The Disney College Program requires at least one completed semester of college, and I had heard amazing things about Mitchell’s Hospitality and Tourism program. The classes set students up to learn about different areas of the hospitality field to find out what does and doesn’t interest them,” Zhane said.

While her quest to experience working for Disney landed her at Mitchell College, her Mitchell coursework has set her up for success as she works in her Disney internship.

“One class that I apply every single day is Quality Service. Especially at Disney, you learn from Day 1 that you are part of a show. Every single cast member, whether on stage or behind the scenes, helps the show go on. Guests come to Disney for the experience and to have some magic brought into their lives. Our motto at Disney is ‘We create happiness!’ I was already familiar with creating experiences for guest because we learned about it in my class – often using Disney as an example because they do it best!”

Zhane typically works 40 hours per week as a houseperson, supporting the housekeeping process and making sure it’s “in tip-top shape to ensure safety to all of our Walt Disney World guests and cast members.” She also works as a runner, doing pick-ups and deliveries of items like towels, cribs and luggage racks for housekeepers and guests. Occasionally she is “deployed,” or assigned to other locations around Walt Disney World to work.

“Deployments can be a challenge and nerve-wracking because you feel like you are starting over again,” she said. “I have been sent out on two deployments so far, but if you go in with an open mind, every deployment is a learning experience and a great opportunity to see more of Disney and the way other resorts run.”

Another challenge for Zhane, who is a commuter student at Mitchell, has been getting used to doing an internship so far from home.

“Connecticut is definitely not in Florida’s backyard, but nobody does hospitality like Disney does, and I knew when I started Mitchell that this is where I wanted to do my internship. I love getting the opportunity to meet and network with new people and gain knowledge in resort life at a beautiful place like the Wilderness Lodge. I have met a lot of great friends at my home resort, and I enjoy going to work.”

“Of course,” she added, “working for Disney comes great employee perks, like getting into the parks for free! So, on days off being able to explore the parks is an amazing opportunity. There are some days I can work in the morning, and as soon as I clock out I can be in the park 30 minutes later. It’s the definition of ‘Work hard, play harder’.”

Zhane said that she has found parallels between some of the Mitchell Abilities that she has practiced in her Mitchell coursework and The Five Keys that Disney cast members follow: Safety, Efficiency, Show, Inclusion and Courtesy.

“Courtesy and Inclusion are the two Disney keys that remind me the most of the Mitchell Abilities. Working for Disney is an endless opportunity to work with people from all over the world of different cultures, ethnic backgrounds, ages and abilities. Problem Solving, Diversity/Global Perspectives and Social Interactions are Mitchell Abilities that I use every day, whether I am interacting with guests, making a plan to answer five runner calls at once or dealing with other last-minute changes in my job.”

Zhane is grateful for the combination of the small class sizes at Mitchell that helped her focus on her goals and the relationships she made with professors and advisors who encouraged her to pursue her internship dream.

“This internship has made clear that I am in the right field and has opened my eyes to how many options there are for a career in hospitality. Mitchell is an amazing stepping stone in a student’s journey to the rest of their life. It’s somewhere you can find your passions, while building professional relationships along with friendships that can last you a lifetime! “

Encouraging Students to Discover Their Purpose

Whether Kevin L. Booker Jr. is teaching first-year seminar, public speaking or yoga, he sees his role in the classroom as one to encourage and help his students see their full potential.

“My love of teaching translates across multiple disciplines,” he says, “and I use a variety of methods and strategies to help my students understand their purpose, vision and where they are going in life. These lessons are critical for students to tap into their greatness, build up their confidence and realize that they can take on anything they wish to accomplish. Along the way, students also learn how to support one another and build each other up, which is a critical skill that benefits our students in any sector or life path they pursue.”

Currently a visiting instructor, Booker is working on his doctorate in educational leadership with a focus on higher education. He says what he loves about Mitchell is the wide range of students who attend the college.

“As President Espy says, ‘We serve a kaleidoscope of learners.’ Our students come to the college with a wide variety of backgrounds. Mitchell’s faculty and staff are caring, compassionate and supportive in meeting each of our student’s needs to ensure they are successful. As a professor, I learn from my students because they bring different skills and expertise into the classroom. The small size of the college allows faculty to interact and build a stronger connection with our students.”

He credits the connections that he formed with his own teachers for inspiring him to teach.

“Throughout my entire educational career, from elementary through my doctorate program, I have had many teachers, professors and peers who have encouraged me to do my best. They have invested in me, were committed to seeing me develop and led by example. The teachers I looked up to the most had incredibly high standards, were deeply compassionate for their students and went above and beyond the classroom. Seeing strong educators that looked like me allowed me to envision myself as an educator and be a leader in the classroom and community as they were.”

Booker’s community leadership includes serving on the board of directors of both the Anti-Defamation League in Connecticut and the ISAAC (Interdistrict School for Arts and Communication) Charter School in New London. He also serves on the Hartford Job Corps Academy outreach board and the School and State Finance Advisory Council. He is a former city councilor for the City of New London and currently serves as commissioner of the New London Parking Authority.

“I will always be a teacher because I truly love to teach,” he says. “You can change a person’s life with education. I know this because it changed mine.”

Helping People Have a Better Tomorrow

For Cristian Medina one of the best aspects of his internship in the physical therapy department of Orthopedic Partners in Niantic was drawing on his knowledge gained from classes like anatomy and physiology at Mitchell College.

“It felt amazing to put my knowledge into practice and be able to ask specific questions to patients based on what I had learned in class. It made the time spent in class worth it, knowing that you really learned something to apply in the real world. You’re not just showing up to class and looking at a professor,” he said.

“It makes you look like you know something, like you’re not just helping out,” he added. “You’re trying to learn and exert your knowledge.”

A health science major and Men’s Soccer and Men’s Lacrosse team member, Cristian spent the fall semester at Orthopedic Partners as a physical therapy assistant — gathering needed equipment, cleaning up exam areas, asking patients questions and participating in patient rehab.

“There were three physical therapists working there, and I was able to pick and choose who to follow throughout the day, based on who had the ‘best’ patient for me to learn from. For instance, I was more interested in an ankle fracture than balance problems, so I could seek out those kinds of patients,” Christian said.

Cristian is wrapping up his studies at Mitchell, graduating mid-year, and plans to pursue a career in the Air Force, with a goal of ultimately attending Officer Training School and taking advantage of an opportunity to participate in its physician assistant training program.

“Medicine is my calling,” he said. “I want to help people have a better tomorrow. I want to be a physician assistant in orthopedics, so I chose to intern with the physical therapy team at Orthopedic Partners. I had a practicum shadowing an orthopedic doctor there a few years back and was able to watch surgery and patient assessments and diagnoses. Working with the physical therapists, I was able to expand my knowledge to better understand both worlds.”

His favorite part of the internship was meeting so many different patients.

“Most injuries can look similar, but the recovery process for each patient is so different depending on the patient.”

Cristian said that many of the Mitchell Abilities that he learned over the years played a big part in his working successfully in his internship, especially analysis, problem solving, communication and diversity.

“I drew a lot on the Mitchell Abilities. Being able to recognize a patient’s injury and figuring out which exercises and rehab programs would work best was something that I had to do regularly. Not every patient can do the same thing and everyone has a different level of pain. I also communicated throughout the day with my supervisor and colleagues to make sure that I was doing what I was supposed to be doing. I asked questions to make sure that I was efficient and effective. And having respect and empathy towards people was especially important.”

There were a few challenges in the beginning of the internship.

“The PT team deals a lot with elderly people, which can be difficult. They tend to have a slow manner. But one of the things that I learned from my internship was that patience is needed. Go with the flow. Take your time. You’re going to get there. There is no need to be rushing things or getting frustrated. Trust time and be patient with everybody. That is absolutely a skill that I will take with me through life,” he said.

As he winds down his time at Mitchell College, Cristian said, “I will miss my friends and the Mitchell College campus. The environment is so supportive. People help you and the professors care. It’s easy to talk to them one on one, and the Tutoring Center also gives a lot of help.”

Another perk?

“When you walk to class and see a view of the water, that’s a great feeling. It makes you go through your day with more motivation.”

Strength Training for Future Success

Nolan Clack credits Mitchell College with putting him on a path to meet his future goals. A sport management major who plays on the Mitchell College Men’s Soccer team and is vice president of the Student-Athlete Advisory Council, Nolan is also interning at G’s Fitness and Nutrition in Waterford, where he is helping other athletes as a personal trainer. All those commitments make for busy days, but Nolan is up for the task.

After spending the summer as a client at G’s, he moved to a fall internship, working almost every day for a couple of hours each day.

“I built a relationship with the trainers who work at G’s over the summer, so this has been a nice transition. In my internship I began to help the athletes who work out there with strength training and conditioning,” he said.

“This internship has helped guide me in figuring out what part of the fitness industry I want to be in. It also has shown me how beneficial it can be working with younger athletes. That’s my favorite part of what I’m doing. I like to see the progress they have made from the time they started to where they are after each workout.”

Nolan said that he regularly uses skills he has learned through the Mitchell Ability Model in his work with his clients at the gym.

“I often have to create a different way to solve problems by understanding clients’ wants and needs and figuring out how to work around little problems. I also work with diverse group of people with different perspectives, so I have been able see why they think a certain way,” Nolan said.

Beyond the satisfaction of the work itself, “a great perk of doing my internship at the gym is that I can work out and train there once I am done for the day,” he said.

“Mitchell has done a great job setting me up for success and assisting me with what I need to better my future. I was drawn to the small classroom settings and better learning atmosphere, plus the private beach and the recent years of success in the athletics program.”