RESOURCES
Instructional Technology Support
– Get started with our guide to Instructional Technology Support. This guide includes video tutorials and how-to for using Moodle, Symplicity, and other systems at Mitchell College.
– Meet with Support Staff through email, phone, online chat or by appointment.
Accessing Files and Desktop
If you need access to your local files or a network share when working remotely then you will need access to the VPN (Virtual Private Network) application, please contact support@mitchell.edu to ensure that you have access. This would be for users who need to access the shared network drive, or any resource that is not hosted.
*Please note that VPN access can only be granted on a Mitchell College device – this helps us to ensure that our network stays secure.
Open LMS (Moodle)
Go to the Moodle Resource Center for tips on using Moodle
*if you need further assistance please contact the library staff at 860-701-5156 or asklis@mitchell.edu.
Voicemail and Phone Forwarding
To retrieve messages from Voicemail
Call your phone number
Press the star key during the greeting
Enter your passcode
How to forward your office phone
Remote Communication and Video Conferencing
Zoom – Zoom is a free video conferencing/streaming tool. Learn more more about Zoom and sign up here. Once you create an account you can setup online meetings/classes and share your meeting information with students and others via email or Moodle. Paid accounts are available for instructors teaching remotely; please contact IT at 860-701-5190 to facilitate.
Microsoft Teams – Teams is a communication and collaboration platform that includes chat, video meetings, and file storage. There is a Team associated with any Microsoft Group that you belong to (this may include departments, teams, classes, and cross-campus working groups). Review the video tutorial here.
Library Services
Library Databases & Other Resources are available from off-campus using the library barcode on the back of your college ID. For assistance, contact the library at 860-701-5156 or asklis@mitchell.edu
Library Research & Citation Assistance is available by phone, chat, Zoom, or email. Visit the library website to contact our staff or make an appointment through Symplicity at https://mitchell.starfishsolutions.com/starfish-ops/support/login.html.
Questions and Support
Need assistance from Mitchell College Service Desk and the Library
IT Service Desk
Service Desk 860-701-5190
Email us at: support@mitchell.edu
Library Service Desk
Service Desk: 860-701-5156
Email us at: asklis@mitchell.edu
TEACHING
Freqently Asked Questions
What system should I use to share my materials online?
Open LMS/Moodle is our primary platform for online learning. All courses have been setup with students and instructors enrolled (log in with your network account). Faculty are enrolled in the “Moodle Resource Center” for online support and library staff is available 7 days/week to assist you. Staff contact information here.
Can I offer video lectures?
We recommend that faculty create a free Zoom account to setup online meetings; meeting times and access information can then be shared with students via Moodle.You can also record your own private meeting and upload recorded sessions to Open LMS/Moodle if you prefer asynchronous delivery. For access to a paid account (required for sessions longer than 40 minutes) contact support@mitchell.edu.
Can students submit their assignments to me and take quizzes online?
Yes, Open LMS (Moodle) offers online submission (assignments), online quizzes, discussion forums, and much more. Library staff is available 7 days/week to assist you. Staff contact information here.
Can we access library resources and help off-campus?
Yes! All library databases and streaming video services are available to faculty and students from off-campus using the library barcode on the back of your college ID. Research and citation assistance is available by appointment or online. Staff contact information here.
I’ve never taught online – where do I start?
Start with a plan for the first day of class.
Upload materials you already have to Open LMS. Create a free Zoom account to see how it works and consider using it for your first scheduled meeting time.
Communicate.
Students will be wondering what they are expected to do and how your course will run now that it’s online. Let them know what your availability is and what they are expected to do, especially for the first week after the transition to online learning.
Create Assignments and Discussion Forums.
Assignments allow students to submit their work to you online. Forums allow you to prompt discussion related to course content. Both will help you see who is engaging online.
Contact Library staff for more help and ideas.
We are here for you and ready to talk through your course and assessment goals. Staff contact information here.
WORKING
Freqently Asked Questions
Do I come to campus to work?
Consult with your supervisor about your work location. Make sure your manager has the most up-to-date contact information for you.
How do I access files on the network?
To request access to files stored on the network while working remotely, please email support@mitchell.edu
What about my voicemail and emails?
If you work from home, keep your voicemail message active and do not set to an out-of-office message; if possible, forward your calls so that you can receive them in a timely manner. Check voicemail and email often.
Will Campus Safety be available?
Yes, there will continue to be a Campus Safety presence while we are engaged in remote teaching/learning.
How are campus buildings being cleaned?
The housekeeping department will be cleaning surfaces with EPA suggested quaternary disinfectant and Clorox wipes for common area hard surfaces and deep cleaning and disinfecting flooring. For more information about our cleaning protocol, visit Adjusting Our Sails.
Students have questions. Where do I direct them?
You may direct students to:
- The Adjusting Our Sails webpage.
- The Student Remote Learning Toolbox which students access through the Student landing page.
Be sure to continually access these student resource pages to stay current on how to answer students’ questions.
Testing and Daily Health Screening through CoVerified
Pre-arrival Test: All Faculty and Staff who will be coming back to campus for longer than 15 minutes this spring and will be in contact with anyone will need to submit a negative SARSCOV2 Viral PCR test within 5 business days prior to your expected return to campus. The test result can be submitted through the CoVerified application or to covidresults@mitchell.edu. There are testing locations at the local CVS and community centers, or you may schedule an appointment through Yale New Haven Health at https://covidtesting2.ynhhs.org.
Weekly Testing: Beginning the week of January 18, all students, faculty and staff on campus will be tested for COVID-19 weekly. Watch your Mitchell email for details.
Complete a Daily Health Screening. Employees coming to campus must monitor their temperature and enter symptoms daily in the CoVerified app, or by email covidresults@mitchell.edu. If there is a change in your health status, please provide accurate and complete information.
As always, please do not come to campus if you:
- are symptomatic
- have been exposed to COVID-19
- are COVID-19 Positive
- are not feeling well
Please follow the Mariner Promise which can be found in ADP.
What if I need emotional or other support?
Email mccabinet@mitchell.edu with concerns or questions.
Access your Employee Assistance Program (EAP) benefit here to navigate mental health, financial or legal concerns.
SUPPORT
Need assistance from the Mitchell College Service Desk or Library? We are here for you!
IT Service Desk
Service Desk 860-701-5190
Email us at: support@mitchell.edu
Library Service Desk
Service Desk: 860-701-5156
Email us at: asklis@mitchell.edu
